Submitted by admin on Sat, 07/07/2018 - 13:18
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FREQUENTLY ASKED QUESTIONS

VIEWINGS & RESERVATIONS

To make an enquiry, please give us a call on: +44 (0)795 124 6851 or contact us online. One of our team will be delighted to schedule a tour for you.

We can work around your busy schedule, therefore, viewings can be arranged Monday-Friday from 9am-7pm, as well as Saturdays from 9am to 4pm. Simply give us a call and we will arrange a viewing or organise a virtual tour via Skype or Facetime.

Reserving an apartment is easy and can be completed in just a few minutes over the phone or after you have viewed the property and decided that you want it. You can also register your interest for an apartment on this website - available apartments are listed under their locations pages here. There will then be a one-off, non-refundable holding fee per person required at commitment stage.

Due to the UK Right to Rent policy, we are required to obtain and check original identification of tenant(s) that allow them to live in the UK. These documents are normally checked at the viewing stage, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at viewing or a virtual viewing is arranged, then we ask for a copy of the document to be sent to us via email to the leasing team, documents will need to be verified in person upon arrival for move-in.

Once you’ve paid the holding fee, we will start the referencing checks, which are carried out by Veri-Check Limited (“Veri-Check”). These checks take around 3 to 7 working days to complete and Veri-Check will require some supporting documentation in order to complete the checks. The cost of this check is £45 per person.

Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. If your tenancy starts midway through the month, your first rental payment will also cover the remainder of that month, future rent payments will be due on the 1st of each month thereafter.

The reference check process is mainly dependent on how swiftly you are able to complete the online application form. However, the process normally takes around 3-7 business days.

Written cancellations received within 24 hours from securing the apartment are accepted with a refund of your holding fee. Any cancellations received later than 24 hours will be received, however without refund of fees.

We offer flexible lease terms from 12 months. Prior to the end of your tenancy your Property Manager will be in touch to discuss available renewal options with you should you wish to continue living with us.

In order to rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.5 times the rent. Should a household not pass the affordability criteria we do accept guarantors however they too will be subject to referencing.

Absolutely, we welcome all individuals over 18 to apply for one of our apartments, however, students may be required to pay some rent in advance. These terms can be discussed and decided with our team, when securing the property.

PAYMENTS

To secure the property there is a one off, non-refundable holding fee of £350 that will be allocated towards your first-month rent.

A deposit of £1450 is required for our 1 bedroom, 2 and 3 bedroom apartments. Your deposit is payable prior to the start of your tenancy. Deposits are held and protected in the My Deposits scheme. The deposit covers any damages to the apartment and/or furnishings that may occur during your tenancy.

Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within 10 days after agreeing with you on charges applied to damages, if any, excluding normal wear and tear.

We have teamed up with flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay flatfair a one-off, non-refundable, membership charge of £350 per household. As flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option please visit www.flatfair.co.uk or talk to your property manager for more information.

Your holding fee, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Direct Debit.

Rent is due on the 1st of each month by Direct Debit, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.

Your rent will not increase within the initial term of your tenancy. Prior to the end of your tenancy your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.  

MOVING IN & MOVING OUT

Once the application process is complete, reference checks passed, your tenancy agreement is signed, and funds received, we will then arrange with you a convenient time to meet with you on the day of your move-in to handover keys, complete a home induction, and help you settle into your new home.

Should you wish to vacate the property at end of your tenancy we require 2 months’ written notice. If you wish to move-out before the end of your tenancy, please contact one of the team and they will be happy to discuss available options with you. An early termination fee may apply.

We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance or recommendations of local cleaners our team will be happy to help.

It is part of our service to provide you with a comprehensive inventory of the property on the day of your move-in without any additional charge.

OTHER

The difference in our service comes from having a dedicated property management team, whose goal is to deliver an exceptional customer service experience to our residents. Lucy Sartain, your Property Manager, and her team will be with you from the start of your letting journey and throughout the duration of your tenancy.

Yes, we love them! There is a monthly pet rent of £75 per pet, which contributes to the additional communal cleaning and maintenance required. There are some breed restrictions in place, so please contact us for full details.

While living in one of our apartments, you will benefit from services onsite to respond to any maintenance issues within the block. Your maintenance and management team are also on hand to respond to any emergency such as flooding, power outages or fire. More information on what is considered an emergency, and who to contact out of hours when the front desk is not manned can be found in your resident handbook provided on the day of move-in.

We have underground parking spaces for our residents that can be rented on a first come first serve basis at a cost of £100 per month. Enquires for parking can be made to one of the team.

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